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Learn what makes Spot the safest, easiest , and most reliable dog walking solution.
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Whether you use the app or website, your dog's next adventure is just a few clicks away.
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How It Works

How do I order a replacement lockbox?

Replacement lockboxes are $20 and arrive by mail within 1-3 business days. Lockboxes are yours to keep. You can update the code to your lockbox anytime.

Tap (Menu) > Replacement Lockboxes > Order Lockbox > Request Lockbox

Related FAQs
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Home Entry

What is the walker arrival procedure when my doorcode is not working?

Home Entry

What happens when the walker has arrived and my key is missing?

Home Entry

What is the walker arrival procedure when the key is not working?

Home Entry

What is the walker arrival procedure when the lockbox is missing?

Home Entry

What is the walker arrival procedure when the lockbox is not opening?

Home Entry

What is the walker arrival procedure when the dog owner is unresponsive? 

Home Entry

How do I update my Walk & Entry Instructions?

Home Entry

Who sees my Walk & Entry Instructions?

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