Replacement lockboxes are $20 and arrive by mail within 1-3 business days. Lockboxes are yours to keep. You can update the code to your lockbox anytime.
Tap (Menu) > Replacement Lockboxes > Order Lockbox > Request Lockbox
There are 3 ways to update your Walk & Entry Instructions:
When booking a walk: Tap (Book) or (Find Walkers) on the Homepage
In My Pups: Tap (Menu) > My Pups > Walker Instructions
In My Account: Tap (Menu) > My Account > Walker Instructions
When a walker arrives and the key is not where it’s supposed to be, Spot implements the following procedure to exhaust every possible option in an attempt to gain access to the home/dog:
When a walker arrives and the doorcode is not working, Spot implements the following procedure to exhaust every possible option in an attempt to gain access to the home/dog:
When a walker arrives and the owner has instructions to buzz, ring, knock, text or call, and the dog owner is not answering, Spot implements the following procedure to exhaust every possible option in an attempt to gain access to the home/dog:
When a walker arrives and the key is not working, Spot implements the following procedure to exhaust every possible option in an attempt to gain access to the home/dog:
When a walker arrives and the lockbox is not where it’s supposed to be, Spot implements the following procedure to exhaust every possible option in an attempt to gain access to the home/dog:
When a walker arrives and the lockbox is not opening, Spot implements the following procedure to exhaust every possible option in an attempt to gain access to the home/dog:
Only your scheduled walker has access to your Walk & Entry Instructions. When requesting a walk, dog walkers who service your location are notified, they can view the date, arrival timeframe, length of walk, and your pup profile. Once available walkers begin to accept, you can review their profiles, start chatting, and accept the walker of your choice. Once you accept a walker, the walk is scheduled, and the walker will have access to your Walk & Entry Instructions.