How It Works
House entry method 1: Doorcode
House entry method 2: Lockbox
House entry method 3: Hide a Key
House entry method 4: Someone will be home
Building entry method 1: Lockbox
Building entry method 2: Building Buzzercode
Building entry method 3: Concierge

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Frequently Asked Questions

What can the walker do besides walk with my dog?
Can the walker feed my dog?
Does Spot supply the walking supplies?
What if my walker arrives late?
What if my walker doesn’t show up?
What if my walker cancels?
What is the walker arrival procedure when the dog owner is unresponsive? 
What is the walker arrival procedure when the lockbox is not opening?
What is the walker arrival procedure when the lockbox is missing?
What is the walker arrival procedure when the key is not working?
What happens when the walker has arrived and my key is missing?
Who sees my Walk & Entry Instructions?
How do I order a replacement lockbox?
How do I update my Walk & Entry Instructions?
What is the walker arrival procedure when my doorcode is not working?
Where can I see the GPS walk map?
Can Spot feed my dog?
Do the walkers bring treats?
Can the walker play fetch with my dog?
Can my dog be off leash in my backyard?
I own multiple dogs, can Spot walk both of my dogs together?
Will my dog be walked alone or in a group?
Can the walker take my dog to a nearby park?
Who supplies the poop bags?
Does the walker bring their own leash, or use mine?
Does Spot offer group walks?
Can the walker take my dog off-leash?
Do walkers receive training?
Does Spot have insurance?
Who are the walkers?
How to get a refund?
What is the refund policy?
My payment failed, how do I update it?
How do I get 20% off my walks?
How do I apply cash credit to a walk?
Can I add another dog to my package?
Do I need a walk package for my recurring walk?
Do I need to book a specific set of days for my walk package?
What happens when my walk package runs out?
How do walk packages work?
Is my credit card safe?
My puppy is not vaccinated
Can the walker just let out or play with my puppy?
Can the walker feed my puppy?
Does Spot require vaccination records
How do I book multiple puppy visits in the same day
How to book $16.80 puppy visits
How to book a puppy visit
My puppy is to young for walks