Booking With Spot

Mobile App Instructions

Get Started: Download the Spot App

Download Spot on iOS (Apple)

On your iOS device, click on the App Store icon.
Click Search on the bottom right-hand corner and enter “Spot Dog Walking.”
Click Get which is located to the right of the “On-Demand dog Walkers” sub-heading.

Download Spot on Android

On your Android device, click on the Google Play Store icon.
Click search and enter “Spot Dog Walking.”
Click the Install button.
How to create a Pup Profile
You will be prompted to create a Pup Profile immediately after downloading the Spot App and creating an account. If you skipped this section, need to edit your Pup Profile, or would like to create a new Pup Profile:
Tap
Menu Icon
My Pups
The Pup Profile includes information about your dog (name, age, breed, bio, photo) to help the walker know who and what to expect upon arrival.
 How to book a walk
To book a walk tap
Book Icon
or
Calendar Icon
on the homepage.
There are 3 components to every booking, the walk length, date, and arrival timeframe. Spot offers 4 walk lengths, 15-minutes, 30-minutes, 45-minutes, and 60-minutes. The arrival timeframe is the acceptable timeframe in which the walker can arrive, for example, it’s acceptable for a walker to arrive at 12:56 for a 12:00-1:00 arrival.
How to edit a scheduled walk
To edit a scheduled walk:
Tap
Calendar Icon
click on the date you wish to edit
Tap Edit
Tap Edit this walk
On this page you can edit the arrival timeframe, length, number of dogs, and walker instructions. You can also add cash credit to a scheduled walk. 
How to cancel a walk
To cancel a scheduled walk:
Tap
Calendar Icon
click on the date
Tap Edit
Tap "Cancel this Walk"
If you are cancelling a walk from your recurring schedule, you will see two options:
Cancel this Walk
Cancel the entire Recurring Walk.
If you accidentally cancel the entire recurring walk, send Spot Support a message and we will reinstate the recurring walk. 

Whether you have a regular or recurring walk, you may cancel a walk for whatever reason (stat holiday, dog at groomer, family in town helping out) without penalty up to 90-minutes before the walk start time. For cancellations within 90-minutes, you may be charged $12 to compensate the walker for 15-minutes if they had already arrived, were on their way, or the cancellation left a hole in their schedule that they couldn't fill.
How to add a dog to a scheduled walk
To add a dog to a scheduled walk:
Tap
Menu Icon
Tap My Pups
Tap Add
Add Pup Icon
Create the pup profile.
Tap
Calendar Icon
click on the walk you want to add the dog
Tap Edit
Select the dog you would like to add to the scheduled walk.
How to add a promo to a scheduled walk
To add a promo to a scheduled walk:
Tap
Menu Icon
Tap My Pups
Enter the promo code
Tap
Calendar Icon
click on the date you wish to edit
Tap Edit
Tap Add Promo
What is the cancellation policy?
Whether you have a regular or recurring walk, you may cancel a walk for whatever reason (stat holiday, dog at groomer, family in town helping out) without penalty up to 90-minutes before the walk start time. For cancellations within 90-minutes, you may be charged $12 to compensate the walker for 15-minutes if they had already arrived, were on their way, or the cancellation left a hole in their schedule that they couldn't fill.

If you forget to cancel a walk and the walker arrives, the walker will start and end the walk ad you will be charged for the full scheduled walk.
How to review a walker
To review a walker: 
Tap
Menu Icon
Tap
Walk History Icon
Click on a walk, scroll down to the bottom of the walk report, and tap Rate Your Walker.
How to delete your account
To delete your account:
Tap
Menu Icon
Tap
Account Icon
Tap
Settings Icon
located in the top right corner.
Scroll down on the page until you see the red Delete Account button.
How to view the walk report
To view a walk report:
Tap
Menu Icon
Tap
Walk History Icon
Click on any walk.
The walk report includes the Photo & Video Gallery, Potty Report, Time, Distance, Walker’s Notes, GPS walk map, and a spot to Rate Your Walker. 
How to view the GPS walk map
To view the live GPS walk map:
Once your walk has started, tap the banner on the homepage “Active Walk! Click here to see pictures, videos, & GPS.”
To view the GPS walk map for a completed walk:
Tap
Menu Icon
Tap
Walk History Icon
Click on any walk and scroll down to the GPS walk map.
How to book 2 walks for the same day
To book multiple walks on the same day, you will have to complete the booking process twice:
To book a walk tap
Book Icon
or
Calendar Icon
on the homepage, complete the first booking.
To book a walk tap
Book Icon
or
Calendar Icon
on the homepage, complete the next booking.

Website Instructions

Get started: Book using the Website
To book a walk tap the (Book A Walk) button on the website homepage.

There are 3 components to every booking, the walk length, date, and arrival timeframe. 

Spot offers 4 walk lengths, 15-minutes, 30-minutes, 45-minutes, and 60-minutes. The arrival timeframe is the acceptable timeframe in which the walker can arrive, for example, it’s acceptable for a walker to arrive at 12:56 for a 12:00-1:00 arrival. 

You will then be prompted to enter your dog’s information (name, age, breed, bio) and asked to provide walker instructions (parking, entry, walk instructions) to help the walker know who and what to expect upon arrival.  

Once you’ve finalized your booking, the walk is scheduled! On the day of the walk, a Spot dog walker will arrive within the scheduled timeframe, and using your instructions and walking tools (leash, collar, harness, bags, treats) they’ll set out on a private, on-leash walk.
How to edit a scheduled walk
To edit the parking instructions, entry information, and walk instructions for a scheduled walk:
Open My Schedule, click on the date, and press Edit Walk next to the scheduled walk. 
Click Edit this Walk.
On this page you can edit the parking instructions, entry information, and walk instructions.
To change the arrival timeframe or length of a scheduled walk, you will need to cancel and rebook with the changes needed.
How to add cash credit to a scheduled walk
To add cash credit to a scheduled walk:
Open My Schedule, click on the date and press Edit Walk.
Click Add Cash Credit.
Use the slider to select the amount of cash credit to be applied.
How to add a dog to a scheduled walk
To add cash credit to a scheduled walk:
Open My Schedule, click on the date and press Edit Walk.
Click Add Cash Credit.
Use the slider to select the amount of cash credit to be applied.
How to add a promo to a scheduled walk 
To add cash credit to a scheduled walk:
Open My Schedule, click on the date and press Edit Walk.
Click Add Cash Credit.
Use the slider to select the amount of cash credit to be applied.
How to cancel a walk
To cancel a scheduled walk:
Click My Schedule
Click on the date
Click Cancel this Walk
If you are cancelling a single walk from a recurring schedule, you will see two options:
Cancel this Walk
Cancel the entire Recurring Walk. My Schedule
If you If you accidentally cancel the entire recurring walk, send Spot Support a message and we will reinstate the recurring walk. 

Whether you have a regular or recurring walk, you may cancel a walk for whatever reason (stat holiday, dog at groomer, family in town helping out) without penalty up to 3-hours before the walk start time. For cancellations within 3-hours, you will be charged $12.  cancelling a single walk from a recurring schedule, you will see two options:
What is the cancellation policy?
Whether you have a regular or recurring walk, you may cancel a walk for whatever reason (stat holiday, dog at groomer, family in town helping out) without penalty up to 3-hours before the walk start time. For cancellations within 3-hours, for cancellations within 3-hours, you will be charged $12. If you forget to cancel a walk and the walker arrives, you will be charged for the full scheduled walk.
How to delete your account
To delete your account:
Click the Menu
My Account
Edit Account Info
Click the red Delete Account button at the bottom of the page.
How to view the walk report
To view a walk report: 
Click My Schedule
Click on the date
Click Walk Report
The walk report includes the Photo & Video Gallery, Potty Report, Time, Distance, Walker’s Notes, GPS walk map, and a spot to Rate Your Walker.
How to view the GPS walk map
Unfortunately, there is no live GPS when using the website to book walks. However, you can view the GPS map as soon as a walk is completed. To view the GPS map once a walk is completed, open My Schedule, click on the date, press Walk Report, and scroll down until you find the GPS map.

For live GPS you will need to download the Spot App. To download the Spot App search “Spot Dog Walking” on the iOS App Store or Google Play Store. 
How to review a walker 
To review a walker:
Click My Schedule
Click on the date
Click Walk Report
Click on the orange stars to Rate Your Walker
How to book 2 walks for the same day
To book multiple walks on the same day, you will have to complete the booking process twice:
Click Book A Walk on the website homepage and submit the booking for the first walk.
Click Book A Walk on the website homepage and submit the booking for the second walk.
If you need the same set of multiple walks on more than one day, complete the above process using the Future Dates option when booking.