Whether you booked using the App or Website, Spot guarantees a replacement walker in the case of a cancellation! Our support staff is constantly working behind the scenes to ensure that every scheduled walk occurs as planned. We are the only company that will pay backup walkers hundreds of dollars to drop what they’re doing to fill in for a last-minute cancellation or unresponsive walker, as a result, we haven’t had a walker no show in several years!
Our average call-back time is: 9 Minutes