Spot guarantees on-time walker arrival or the walk is FREE! Therefore, if a walker arrives past the scheduled arrival timeframe, you are entitled to a free walk! To redeem your free walk, send Spot support a message and we can apply a free promo to the scheduled walk, or add a free walk promo to your account for future use. To redeem a free walk, you must contact Spot support within 7-days of the late arrival.