Overview

At Spot, we use an arrival timeframe for your walks. Your walker will arrive within the selected window, not at an exact time. For example, if you select an arrival timeframe of 12:00pm - 1:00pm, your walker will arrive at some point between 12:00pm and 1:00pm. All timeframes begin on the top of the hour. Each timeframe must be at least one hour long, but can extend over several hours if needed.

If you have requested to receive a heads up, you will receive a text message or email notification when your walker is on their way to your home. This notification will be sent approximately 15-30 minutes before the start of the arrival timeframe.

You will receive a text message from the support number your walker has arrived. Your walker will enter your home using the provided entry instructions you have provided. If you have to buzz your walker in, please have your phone handy during the arrival timeframe. For more information on home entry please see our Home Entry page.

The walker will leash, harness, your dog using your walk equipment, and take your dog for their private, on-leash and GPS tracked walk for the duration of your walk. During the walk, your walker will be adding comments, photos and videos to the walk report.

When the walk is complete, you will receive a text message or email with a link to the walk report. In the walk report, you can leave walker feedback and a rating of your walk. You can also provide a tip for your walker if you wish to do so.

You will receive a SMS or Email confirming your walk schedule when setting up your account, and any additional walks you schedule.

To change your walk schedule, please contact Spot Support. We will be happy to help you make any changes you need whether it be the dates or times of your walks.

If you are in need of an extra walk on top of your recurring walk or when booking sporadically just message Spot Support and we will add it to your schedule, followed by a confirmation SMS or Email.

In the event of a same-day cancellation Spot will charge a $12 cancellation fee. This fee will increase to the full cost of the walk if within 90-minutes of the start of the arrival timeframe.

A last-minute cancellation is any cancellation made within 90-minutes of the start of the arrival timeframe. Spot will charge the full cost of the walk, or, remove a walk from your package for any last-minute cancellations.

When on a recurring walk schedule, you will have a dedicated walker(s) assigned to your schedule. This walker(s) will be the one(s) who arrives for your walks, in the case of a cancellation we will provide a backup walker to complete your walks.

When booking walks on a sporadic or regular basis, we will assign available walkers to your scheduled walks, whenever possible we will assign repeat walkers to your walks.

We don't guarantee the same walker every-time, although we are good at providing walker consistency whenever possible.

Although we don't guarantee the same walker every-time, if you would like to select a specific walker for your walks, please contact Spot Support. We will do our best to accommodate your request, but we cannot guarantee that the walker will be available for all your walks.

Spot offers 5-walk (Save 5%) and 10-walk (Save 10%) packages, these save you 5% and 10%. Walks in your package are not tied to your schedule, never expire and can be used at any time. If your walk package is set to auto-renew, when the last walk in your package is used, you will be automatically charged for a new package.

Recurring walks come with our biggest savings of 15% off our standard walk pricing. Recurring walks are walks booked on the same day and time every week (Every Monday, Wednesday & Friday with an arrival timeframe of 12:00pm - 1:00pm).

If you are on a recurring walk schedule, you will be billed every 10 walks. If you are booking on a sporadic basis with a walk package, you will be billed once the last walk in your package is completed.

For more information on packages, auto-renewing and billing cycles click here.

When booking walks same-day variable pricing will be in effect. Depending on the time of booking and time until the walk arrival timeframe extra charges up to $10.00 may be added to the walk cost regardless of a package.