At Spot, our policy is always to issue refunds first, without questions or hesitations! Your refund will be credited to your original payment method, in case it ever happens.
There are a few scenarios where you might receive refunds. Most commonly, if you've got walks remaining on your 5 or 10 walk packages, and won't be needing dog walks anymore, we'll credit your payment method with the balance of remaining walks, no matter how much time has passed by. Also, if you reside in our guaranteed service area and your dog walker is even 1 minute late, we'll refund you so that your late dog walk is completely free-of-charge!
To receive a refund, simply contact Spot Support with your request, and we'll handle your refund immediately.